Health tech Start-up – myUpchar offers free Medical Consultation

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Meet the health tech startup, myUpchar based in News Delhi, India that has done 1 million free consultations in Tier-II and III cities of the country. They are also available for doorstep delivery of medicines during the lockdown and will donate all its profits from medicine delivery services to the PM CARES fund.

“Any profit we make from the sale of medicines during this time will be donated to the fight against the coronavirus,” said Rajat Garg, Co-founder,and CEO of myUpchar. The PM Care Fund is for emergencies and distress situations as the full form states: PM Citizen Assistance and Relief in Emergency Situations.

Co-founders of myUpchar. (Photo Source Twitter)

Creating Awareness :

myUpchar is creating awareness in Tier-II and III India through articles and videos. They are providing free medical consultations to spread the word and create awareness.

“We know that we will need to pool all our healthcare resources to fight this pandemic – our doctors, nurses, medical staff are our biggest resources at this time. We see it as a priority to shore up their defences: our doctors need to be safe to keep us safe,” Rajat said

The startup works with 50 doctors who provide a free consultation regarding various health issues. Their current focus is to spread maximum awareness through this.

Due to the outbreak of the novel coronavirus, myUpchar is “also planning to launch a COVID-19 screening test to identify the potential causes,” he said.

The startup has also partnered with 10,000 pharmacies. They deliver medicines online or via its network chemist partners. It has on-boarded 10 pathology labs to enable lab test bookings. myUpchar delivers products in almost every Tier II and III cities and facilitates home sample collection in 30 cities.

The team initially had 10 members and now 200 members are working for a pandemic caused. The revenue is a mix of subscriptions and margins on medicine and lab tests. The startup is working for both its B2B and B2C clients/customers.

The biggest challenge they are facing is to reach out to the target audience. “We worked consistently on building trust. Now, we see them relying on our free consultation services by quality doctors, consuming our content, and placing orders,” Rajat stated.